Producers

My Account

• ★ How can I sign up?
• What are the different types of accounts and how much do they cost?
• Can I upgrade, downgrade, or cancel my subscription?
• Can I pause my account for the off-season?
• Can buyers pay me by credit card through FarmersWeb?
• Do I have to accept credit card payments?

See all 8 articles

My Profile Page

• What should I write in my “About” section?
• What kind of photos should I upload for my farm photo?
• How do I upload photos or my logo?
• What should I write in Products Overview?
• Are Production Methods and Certifications for farm wide or per product?
• Can I send my profile page to buyers?

Inventory

• How do I add a product?
• What if I sell a product in multiple case sizes?
• I sell products from other producers. Can I add a specific producer name to those products?
• What is a catch weight item?
• How do I add a catch weight item?
• How do I upload a photo for an item?

See all 11 articles

Deliveries and Pickups

• How do I create a delivery zone?
• How do I create a pickup location?
• Can I edit my delivery settings?
• What is a delivery fee?
• What is an order minimum?
• What are lead times?

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Orders

• Can I create an order for a buyer?
• How do I confirm an order?
• Why do I have to confirm orders by a certain time?
• Can I create an order for a buyer with a product not already in my inventory?
• Can I issue a credit for a buyer?
• How do I reject an order?

See all 24 articles

Financials

• I don't understand the Financials section.
• How do I get paid?
• What is the difference between a buyer invoice and producer invoice?
• How do I know which orders a direct deposit covers?
• Can I download my invoices?
• Can I export my financial information?

See all 7 articles

Reports

• How do I access, view and download my reports?

Customer Management

• Where can I see a list of all my customers?
• How do I add my customers to FarmersWeb?
• Can I offer terms to customers?
• Can I see if my customers have an order in their cart?
• What if I want to give a discount to a customer?

Notifications

• Can I turn off automatic invoice emails?
• Do my buyers get order alert emails?
• Can I turn off catch weight alerts?

Buyers

My Account

• How much does an account cost?
• How long does it take to get an account up and running?
• Can I invite my favorite farms to join FarmersWeb?
• Where can I enter specific delivery instructions?
• I need to update my email address.

Finding Items

• How do I find the farms I work with and their products?
• I have a question about product specifications. Whom do I talk to?
• Can I contact the farm?
• Can I get a discount for buying items in large quantities?
• How do I request a sample?

Getting Products Delivered

• How do deliveries work?
• How do I know what the status of an order is?
• How do I print receiving slips?
• Can I change the delivery date before I check out for an order?
• Can I change the delivery date after I check out for an order?
• Can I pick up my order?

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Placing an Order

• What payment options are available?
• How do I request terms from a producer?
• How many days in advance do I have to place my order?
• What is the order minimum?
• How do I know if I have met the order minimum?
• Can I add on to an order?

Financials and Order History

• What payment methods are accepted?
• I changed my credit card. How can I update the information?
• To whom should I send payment if I didn't pay with a credit card?
• How do I get invoices?
• I want invoices to be emailed to my accounting department directly.
• How can I see my prior orders?

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Troubleshooting

• I got an email that my payment failed. What do I do?
• My friend can see a product but I can’t. Where is it?
• I forgot my password.
• I don't know my username, how do I find out what it is?