Buyers

My Account

• How much does an account cost?
• How long does it take to get an account up and running?
• Can I invite my favorite farms to join FarmersWeb?
• Where can I enter specific delivery instructions?
• I need to update my email address.

Finding Items

• How do I find the farms I work with and their products?
• I have a question about product specifications. Whom do I talk to?
• Can I contact the farm?
• Can I get a discount for buying items in large quantities?
• How do I request a sample?

Getting Products Delivered

• How do deliveries work?
• How do I know what the status of an order is?
• How do I print receiving slips?
• Can I change the delivery date before I check out for an order?
• Can I change the delivery date after I check out for an order?
• Can I pick up my order?

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Placing an Order

• What payment options are available?
• How do I request terms from a producer?
• How many days in advance do I have to place my order?
• What is the order minimum?
• How do I know if I have met the order minimum?
• Can I add on to an order?

Financials and Order History

• What payment methods are accepted?
• I changed my credit card. How can I update the information?
• To whom should I send payment if I didn't pay with a credit card?
• How do I get invoices?
• I want invoices to be emailed to my accounting department directly.
• How can I see my prior orders?

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Troubleshooting

• I got an email that my payment failed. What do I do?
• My friend can see a product but I can’t. Where is it?
• I forgot my password.
• I don't know my username, how do I find out what it is?